Return & Refund Policy

At The Jackets Hub, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we are here to assist you with returns and refunds. Please read our policy carefully to ensure a smooth process.

Return Policy
We offer a 15-day return policy, meaning you have 15 days from the date of delivery to request a return. If 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be unused, unworn, and in the same condition as received.
- It must have all original tags and packaging intact.
- Proof of purchase, such as a receipt or order confirmation, must be provided.
- Items that are damaged, altered, or missing parts due to customer handling will not be eligible for a return.
- Customized or personalized items cannot be returned or refunded, unless they arrive damaged or defective.

Non-Returnable Items
Certain items cannot be returned, including:
- Items purchased on final sale or clearance
- Gift cards and promotional items
- Intimate apparel and accessories (for hygiene reasons)
- Items damaged due to improper use or handling by the customer

How to Initiate a Return
To initiate a return, follow these simple steps:
1. Contact us at Thejacketshub.store@gmail.com within 15 days of receiving your order.
2. Provide your order number, product details, and reason for the return.
3. Our support team will guide you through the return shipping process and provide you with a return authorization if applicable.
4. Securely pack the item in its original packaging and ship it back to us.

Return Shipping Costs:
- If the return is due to an error on our part (such as a defective or incorrect item), we will cover the return shipping costs.
- If you are returning an item for any other reason, the customer is responsible for return shipping charges.

Refund Process
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
- If approved, the refund will be processed within 10 business days through your original payment method.
- Refund times may vary depending on your bank or payment provider.
- If your refund is delayed, please check with your bank before contacting us.

Exchanges
If you wish to exchange an item:
- The quickest way is to return the original item and place a new order for the desired item.
- If the exchange is due to an error on our part, we will process the exchange free of charge.

Order Cancellations
- Orders can be canceled within 24 hours of placement.
- Once the order has been processed or shipped, cancellations are not possible.
- If you cancel an order before it ships, we will issue a full refund.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at Thejacketshub.store@gmail.com with:
- Your order number
- Photos of the damaged or defective item

We will arrange a replacement or issue a refund, depending on your preference.

Contact Us
For any inquiries or assistance, feel free to reach out:
- Phone: +1 (614) 470-4118
- Address: 78 Magnolia Lane, Beavercreek, OH 45440
- Email: Thejacketshub.store@gmail.com

We appreciate your business and thank you for shopping with The Jackets Hub!